Shipping policy

Shipping Policy

At Lumervia, we are committed to delivering your orders in a fast, secure, and reliable manner.

1. Order Processing Time

All orders are processed within 1–2 business days following payment confirmation.

During peak seasons or promotional periods, processing times may be slightly extended.

Once dispatched, orders are typically delivered within 2–5 business days, depending on the delivery location.

We work with reliable shipping partners to ensure timely and secure delivery.

For international orders, delivery times may vary depending on the destination country and customs procedures.

Please note that customs processing times are beyond our control and may cause occasional delays.

Once your order has been shipped, tracking information will be provided.

You may track your order via our Order Tracking page:

If your order has not arrived within the estimated timeframe, please contact us at the address below:

Lumervia

30 N Gould Ste

Wy/Sheridan

8280

Our support team will promptly investigate the matter and assist you accordingly.

For detailed information regarding returns and eligibility conditions, please refer to our Return Policy.

All return requests are handled in accordance with the terms outlined in our Return Policy.